Number Duplicate Issue

Ben42
Tera Contributor

Hi Experts,

I am having issues with duplicate numbers. When a new defect record is created the number is being duplicated. HI Portal proposed us a solution to create before insert business rule (below link). 

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/field-administrat...

After creating that link, I get like this but the highlighted defect number also already exists in our system.

find_real_file.png

 

How can I solve this?

 

Thanks,

Ben.

5 REPLIES 5

MrMuhammad
Giga Sage

Can you please make sure that the unique index is check-marked on the number field dictionary?

find_real_file.png

Regards,
Muhammad