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bhaavani
Tera Contributor

‎02-28-2025 02:15 AM - edited ‎03-13-2025 08:14 PM

Hi Experts,

 

I have a requirement. On an incident form we have a field called "Caused By Change". The requirement is on the closed incidents we need to created a button when clicked, opens a pop-up or modal and that window should populate the incident form "Caused By Change" value. if Caused by change is not having any value then we need to select existing Change Requests. I tried this by creating a UI action, UI page and called script include in the client script of UI page. However there is no luck. Need your expertise here. I cant paste the code here due to our project restriction. Its little critical

 

Thanks in advance.

@Ankur Bawiskar I saw you helped many people need your advice here as well.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to bhaavani

‎02-28-2025 04:18 AM

@bhaavani 

this worked for me

Send the sysId and display value as well and set both

function showModal() {
    var gm = new GlideDialogWindow('showchangerequest');
    gm.setTitle('My UI page');
	gm.setSize(600,600); //Set the dialog size

    gm.setPreference('sysparm_changesysid', g_form.getValue('caused_by'));
	gm.setPreference('sysparm_changenumber', g_form.getDisplayBox('caused_by').value);
    gm.render();
}

Please enhance from your side.

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<html>
    <g:ui_form> 
        <g:evaluate var="jvar_changeSysId" expression="RP.getWindowProperties().get('sysparm_changesysid')" />
		<g:evaluate var="jvar_changenumber" expression="RP.getWindowProperties().get('sysparm_changenumber')" />
        <input type="hidden" id="changerequest1" name="changerequest1" value="${jvar_changeSysId}"></input>
        <div id='mydiv3'>
            <label id='label3'>Change Request</label>
			
			<g:ui_reference name="changerequest" id="changerequest" table="change_request" value="${jvar_changeSysId}" displayValue="${jvar_changenumber}" style="width:180px"/>

        </div>
    </g:ui_form>
</html>
</j:jelly>

Output:

set onload value reference field ui page.gif

I hope I have answered your question and you can enhance it further

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
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Tera Patron

‎02-28-2025 02:27 AM

@bhaavani 

this link has logic on how to set the reference field on UI page. ensure you pass the field value from UI action.

if the field has value then set it or else don't set

Store value in reference field of ui page using client script 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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