Object/widget Library

[Elaf Kinda]

Hi All

I am a developer by trade with plenty of experience of Oracle and database technologies. I am currently in a Business Analysis role overseeing the development of small and medium sized applications in ServiceNow

The issue I have is that I am able to prototype using my experience in application development, ut when its handed over to the SN developers they will use objects and widgets that they are most familiar with. These may not necessarily be the most appropriate but I am not in a position to challenge as I have had little exposure to SN.

Is there resource which will give me a comprehensive insight into the SN user interface objects and widgets? Ideally I would like to prototype using the best SN widgets for the task.

All advice very much appreciated.

Elaf

[Elaf Kinda]

Hi Drew

Thanks for the highly useful explanation. From that I can determine that the application was probably first developed in Platform UI and then redeveloped using the Service Portal. However, I suspect that, in order not to reinvent the wheel they are leveraging major elements of the Platform UI solution. I am in favour of reuse so I dont have a problem with that.

When you say that the Service Portal is fully customisable does that mean that OOB objects are also fully customisable? If so, do you need Angular experience for that or are there properties that can be manipulated?