Offline PDI

[wang sikai]

Hi, My PDI(https://dev102335.service-now.com/) just keeps offline, help please🤕

What Happened

    From today(2023/3/27), I cannot login in my personal develop instance anymore and it keeps to be offline..

What I've tried

•     I've read the articles and understand that it might be caused by planned maintenance or some unexpected failure of the pdi

   　　　 Incident: PDI Provisioning and Offline PDIs (servicenow.com)

•     And also the below article told me that I can get support from the 'Give Feedback' button in the pdi's page

    　　　Developer Program no longer monitors the community... - ServiceNow Community

My Question

•     I couldn't find the Give Feedback' button, so where should I get help with the pdi issue?
•     Is the offline of my pdi is a result of planned maintenance or, ... a unexpected failure?

Best regards

Sikai

[AndersBGS · Accepted solution]

Hi @wang sikai , 

The "give feedback" button has been removed way back, hence you cant find it anywhere. Secondly, nobody can answer, as there is no support for PDIs at all. What I can say is, that several persons have had issues with PDI being reclaimed or being offline. As far to what I have read, the only working solution is, to release your instance and request a new one.

You're off course welcome to wait to see if it comes online, but from what I have read through the community, this is very unlikely.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[wang sikai]

In the last, I found that the issue solved automatically.  

Give me a lesson that backup the pdi to git is really essential.

Status Update

•   3/27 Keep Showing : "Your instance is offline" page
•   3/28 Keep Showing : " Developer Instance is undergoing unscheduled maintenance"
•   3/28 Return to normal..

@AndersBGS  Thank you very much for help

[Beth Huff]

@wang sikai 
backup the pdi to git? 
What is this and how?

[wang sikai]

Please refer this article for detail

  How to backup your Personal Developer Instance (PDI) (servicenow.com)