Offline PDI

wang sikai · ‎03-27-2023

Hi, My PDI(https://dev102335.service-now.com/) just keeps offline, help please🤕

What Happened

From today(2023/3/27), I cannot login in my personal develop instance anymore and it keeps to be offline..

What I've tried

I've read the articles and understand that it might be caused by planned maintenance or some unexpected failure of the pdi

　　　 Incident: PDI Provisioning and Offline PDIs (servicenow.com)

And also the below article told me that I can get support from the 'Give Feedback' button in the pdi's page

　　　Developer Program no longer monitors the community... - ServiceNow Community

My Question

I couldn't find the Give Feedback' button, so where should I get help with the pdi issue?
Is the offline of my pdi is a result of planned maintenance or, ... a unexpected failure?

Best regards

Sikai

AndersBGS · ‎03-27-2023

Hi @wang sikai ,

The "give feedback" button has been removed way back, hence you cant find it anywhere. Secondly, nobody can answer, as there is no support for PDIs at all. What I can say is, that several persons have had issues with PDI being reclaimed or being offline. As far to what I have read, the only working solution is, to release your instance and request a new one.

You're off course welcome to wait to see if it comes online, but from what I have read through the community, this is very unlikely.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

AysenurU · ‎10-23-2023

Hello

I had the same issue. I waited for a few hours. Tried logging in/off, refreshing the page etc. Then I saw Refresh Instance action and clicked it. My PDI was back to life. It was a scary experience to be honest. The idea of losing all your work. Yet, lesson learned. Backing up everything in GIT. 😌