OK and Cancel buttons on pop-up - Resolve dialog form view

[adinad]

Hi,

In problem workflow, I edited the form "Resolve dialog form view" and want to be displayed as pop-up on "Resolve" button. 

I edited the UI Action - Resolve, with the script:

--------------

function onResolve() {

var tableName = 'problem';
var sysID = g_form.getValue('sys_id'); // sys_id of the record you want to show

//Create and open the dialog form
var dialog = new GlideDialogForm('Resolve', tableName);
dialog.setSysID(sysID); //Pass in sys_id to edit existing record,
dialog.addParm('sysparm_view', 'resolve_dialog_form_view'); //Specify a form view
dialog.render();

}

--------------

The correct pop-up is displayed, but are missing Ok and Cancel buttons.

I edited also, in the Ok and Cancel buttons, in list - UI Action Visibility - to include the view "Resolve..", but still, the buttons are missing on the pop-up.

Am I missing something?

Thanks,

Adina

[Periyasamy P]

Please check, is there any onload client script on this view "resolve_dialog_form_view" to hide UI actions. If yes, then modify your script to include your new UI actions.

[adinad]

I'm using the OOB version.

I checked the onLoad client scripts, and found this one - Modals for Problem state transition. I added my view in the condition, as there is a section that hides some buttons :

if(view === "assess_dialog_form_view" || view === "start_fix_dialog_form_view" || view === "mark_duplicate_dialog_form_view" || view === "cancel_dialog_form_view" || view === "accept_risk_dialog_form_view" || view === "resolve_dialog_form_view")

{

.....

var buttonsArray = $j(".form_action_button:not(#sysverb_modal_ok_bottom,#sysverb_modal_cancel_bottom)");
for(var i = 0; i < buttonsArray.length; i++) {
        buttonsArray[i].style.display = 'none';
      }

....

}

I changed the browser, delete cache, but still the buttons are not visible.

Thanks,

Adina

[Periyasamy P]

Check in developer console and ensure button ID is matching in script & pop up window.

[adinad]

On the other forms I can see the correct id button (sysverb_modal_ok_bottom), but on this form - resolve_dialog_form_view - I can see only the Submit button, with hidden true.