Hi @Danits
OLA (Operational Level Agreement) is a commonly used term, but technically, there's no separate configuration needed to set it up. It works the same way as an SLA—the main difference is just the type, which you can set as "OLA".
The rest depends on when you want to start, stop, or reset the OLA. You can configure these conditions just like you would for an SLA.
OOTB OLA:
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Dr. Atul G. - Learn N Grow Together
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