Flow designer duplicate actions

maria03 · ‎08-01-2025

Hello,

I'm new to flow designer and I'm not sure i am doing things the right way. I have a simple workflow that requires manager approval, if manager approves, a director approval is also needed unless Director and manager are the same person. Once the request is approved a task should be created.

My issue is that i am creating duplicate actions and i am not sure if this is a limitation of flow designer where i cannot connect two if's to one action or if I haven't figured out the way to do it yet.

kaushal_snow · ‎08-01-2025

Hi @maria03 ,

Ask for manager approval first, then use an If condition to check if the manager and director are the same. If not, that If logic asks the director, then place a single “Create Task” step after the If (outside both branches), since Flow Designer automatically re‑joins the main path unless you explicitly insert an “End Flow” action.

This eliminates duplicate task actions and guarantees exactly one task gets created, whether or not director approval is needed. Give it a try and let me know, please...

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

View solution in original post

Rafael Batistot · ‎08-01-2025

Hi @maria03

May you try use workflow editor. You have the option to choice an user o group to approve

maria03 · ‎08-04-2025

I'm trying not to use workflow editor for this effort. thank you!

AndersBGS · ‎08-01-2025

Hi @maria03 ,

this is the way to do it. it’s not not duplicate actions, but about when you have different ifs conditions there are different paths where one path will update records where another path also will update records.

i wouldn’t recommend to utilize the workflow editor, as flow designer is where flows should be build according to current design from ServiceNow.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

maria03 · ‎08-04-2025

I call it duplicate actions because in workflow editor i will create only one task and connect both if's to it if they get approved. Learning curve I guess...