OLA - SLA and Resolution SLA and Response SLA

Priti_57
Giga Contributor

‎12-31-2024 02:56 AM

Hi Everyone I am new to ServiceNow , 
Can you please explain me the OLA,SLA ,Resolution SLA and Response SLA.
Thank you in advance.

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-31-2024 05:34 AM

Hi @Priti_57 

 

This video will be helpful

https://youtu.be/nWoOxES4fXQ

 

SLA : Agreement between Service provider and business.

OLA : Agreement between, internal Service provider teams,

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Dr. Atul G. - Learn N Grow Together
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Musab Rasheed
Tera Sage
Tera Sage

‎12-31-2024 05:34 AM

This is very basic in ServiceNow, please put some efforts to learn by yourself, watch below video to understand the concept.

https://www.youtube.com/watch?v=HPbYeDRjEzo

Please hit like and mark my response as correct if that helps
Regards,
Musab

Musab Rasheed
Tera Sage
Tera Sage
In response to Musab Rasheed

‎12-31-2024 09:29 AM

@Priti_57 Please accept answer and close the thread

Please hit like and mark my response as correct if that helps
Regards,
Musab
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AndersBGS
Tera Patron
Tera Patron

‎12-31-2024 06:31 AM

Hi @Priti_57 

 

What is it that you need to get explained about SLA (service level agreement) and OLA (operation level agreement)? What is it that you don't understand?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards 
Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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