Hi @Priti_57
This video will be helpful
https://youtu.be/nWoOxES4fXQ
SLA : Agreement between Service provider and business.
OLA : Agreement between, internal Service provider teams,
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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