Omit new condition not working on Problem form

varunp · ‎11-27-2018

We are on Kingston version.

I want to hide the new and Edit button from Problem form under the incident related list

I configured the list control with the below script.

The EDIT button is invisible but not the NEW button.

I want to add some condition. If the problem ticket is inactive then hide the buttons.

The problem is it is not working even without condition.

Jim Coyne · ‎11-27-2018

In order for the "Omit new condition" script to work, you need to change the condition on the "New" UI Action on the Incident table. There are a number of "New" UI Actions on the Incident table that override the global one. The one you want to edit should be this one:

https://instancename.service-now.com/sys_ui_action_list.do?sysparm_query=sys_id%3Dbb80a37c0f320000b1...

It is a "List banner button" UI Action with the following "Condition":

current.canCreate() && !RP.getListControl().isOmitNewButtonWithoutChecks() && RP.isRelatedList() && !RP.isManyToMany()

Change "isOmitNewButtonWithoutChecks" to "isOmitNewButton" so that it checks the condition script.

View solution in original post

Mike Patel · ‎11-27-2018

Why don't you use Omit edit button or Omit new button checkbox ?

varunp · ‎11-27-2018

I want to add some condition. If the problem ticket is inactive then hide the buttons.

The problem is it is not working even without condition.

Nithish1 · ‎11-27-2018

Hello Varun,

You can hide by using checkbox.

Regards,

Nithish

varunp · ‎11-27-2018

I want to add some condition. If the problem ticket is inactive then hide the buttons.

The problem is it is not working even without condition.