Omit new condition not working on Problem form

[varunp]

We are on Kingston version.

I want to hide the new and Edit button from Problem form under the incident related list

I configured the list control with the below script. 

The EDIT button is invisible but not the NEW button.

I want to add some condition. If the problem ticket is inactive then hide the buttons.

The problem is it is not working even without condition.

[Jim Coyne · Accepted solution]

In order for the "Omit new condition" script to work, you need to change the condition on the "New" UI Action on the Incident table.  There are a number of "New" UI Actions on the Incident table that override the global one.  The one you want to edit should be this one:

https://instancename.service-now.com/sys_ui_action_list.do?sysparm_query=sys_id%3Dbb80a37c0f320000b1...

It is a "List banner button" UI Action with the following "Condition":

current.canCreate() && !RP.getListControl().isOmitNewButtonWithoutChecks() && RP.isRelatedList() && !RP.isManyToMany()

Change "isOmitNewButtonWithoutChecks" to "isOmitNewButton" so that it checks the condition script.

[varunp]

Thanks for the response.

This UI action is already disabled in our environment.

[Jim Coyne]

Can you add some screenshots of the UI Action that is being displayed?

[Jim Coyne]

Did you find a solution for this?

[Service_RNow]

Hi,

Check this link. Maybe you will find some interesting information.

Managing the New and Edit buttons on related lists

Please mark reply as Helpful/Correct, if applicable. Thanks!