Hey folks. Hoping you all can assist.
1. We have an active outage running generating a large number of incidents. The Rostered on call member is being inundated with SMS's and Voice Calls. Is there a way to stop the alerts and escalations other than to delete the Shift Escalation itself, or remove the members phone number?
2. Regarding the Shift Escalation... there are 5 SMS notifications per screenshot 1 attached. However if clicking "Roster and escalation details" in On Call Schedules we see a completely different view showing 5 SMS and 1 Voice escalation. Where is this setup?
