On-Call Scheduling

[sowjir]

We recently activated the plugin for on-call scheduling.When we put a list in a alphabetical order,it will them put them in the calendar in the same alphabetical order. I am looking for a feature that allows me to change the order of the on-call participants as per my choosing and the other issue we are facing is look for a way to change order of primary and secondary resource as it is causing difficulty to assign shifts to the resources. Any help is appreciated.

[Chuck Tomasi]

The roster members have an order field on them to define the order they are set up in the rotation.

I got here by going to the calendar...

Right click on the rota, select Edit Rota.

Go down to the roster related list and open the record.

On-call scheduling management

[Chuck Tomasi · Accepted solution]

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Thank you

[sowjir]

Thanks Chuck for the quick response.

I have couple more questions. It will be really great if you can answer them too.

1)How do we set-up On-Call scheduling for time zone differences.We have many users that are across time zones and also off-shore.

2)How can they be paged?

3)We have a team now in remedy everyone gets page for visibility,the on-call reacts while whole team is notified. Does service-now have the same functionality?

Appreciate you help

[Chuck Tomasi]

The time zone is set in the schedule which is used in the Schedule field in the Rota record.

As for paging, I don't know about any paging functionality. You may want to reach out to your ServiceNow sales team and ask them. I suspect a quick notification can be built.