I have an onChange Client Script, that is suppose to populate the assignment group on the incident form, based on some condition.
The logic seems to be working, in that the field is getting populated with the right value, but it is not linking correctly to the group table (it references none available). Which in turn, when trying to save the record, throws an error.
Client Script
function onChange(control, oldValue, newValue, isLoading) {
var ga = new GlideAjax('checkOSP');
ga.addParam('sysparm_name', 'getOPS');
ga.addParam('sysparm_ci', g_form.getValue('cmdb_ci'));
ga.getXMLWait();
//alert(ga.getAnswer());
//var answer=ga.getAnswer;
//alert(answer);
if (ga.getAnswer() == "DELL"){
g_form.setValue('assignment_group',"Dell Group");}
if (ga.getAnswer() == "CSI GLOBAL EDUCATION INC"){
g_form.setValue('assignment_group',"CSI Support");}
if (ga.getAnswer() == "ECCA"){
g_form.setValue('assignment_group',"ECCA - Infotech");
if (ga.getAnswer() == ""){
g_form.setValue('assignment_group',"Server Support");}
}
Script Include
var checkOSP = Class.create();
checkOSP.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getOPS: function() {
var a;
var cmdb_ci_sys_id=this.getParameter('sysparm_ci');
var ci = new GlideRecord('cmdb_ci_hardware');
if(ci.get(cmdb_ci_sys_id))
a=ci.u_operations_support_provider;
else
a="not found";
return a;
}});
