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On ESC portal under resolution note in activity stream user wants time when it is resolved

Disha Patel2
Tera Contributor

‎09-13-2024 05:07 AM

On ESC portal under resolution note when incident is resolved the in activity stream user wants time when it is resolved. How can this be added in widget?

 

Thanks

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Mayur2109
Kilo Sage

‎09-13-2024 07:31 AM - edited ‎09-13-2024 07:37 AM

Hi @Disha Patel2 ,

 

Refer below thread, add the time in the script at which incident's state gets resolved.

 

https://www.servicenow.com/community/itsm-forum/how-to-add-resolution-notes-at-portal-side/m-p/69839... 

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024

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