On template is only allow itil assignment group

LilianNgo
Tera Contributor

Hello there,

 

On the incident template, I want the assignment group to show only the ITIL assignment group to be displayed.  Should I create onLoad script to handle it?

 

Thank you,

Lilian

5 REPLIES 5

AshishKM
Kilo Patron
Kilo Patron

Hi @LilianNgo,

Please re-check the query, the template is used for pre-filled values and we can add one assignment group withint the template. If you try to restrict for ITIL type assignment only then how you configure non-itil based template for other tables.

 

-Thanks,

AshishKM

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Hi AshishKM,

 

Could you please tell me where to check the query for the template?  I tried to search and get lost.

 

Thank you,

Lilian

Juhi Poddar
Kilo Patron

Hello @LilianNgo 

You can modify the dictionary of field "Assignment group" on incident table.

Refer screenshot for better understanding:

JuhiPoddar_1-1741297122434.png

Hope this helps!

 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

 

Thank You
Juhi Poddar

Hello Juhi,

 

This only works for the incident form but not the template.

 

Thank you,

Lilian