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On the Contract management module, why do we have 2 renew ui actions

Neethumol C V1
Tera Guru

3 weeks ago

On the Contract management module, why do we have 2 renew ui actions and how do we differentiate based on the contract models.

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2 REPLIES 2

Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Neethumol C V1 

 

Could you please share the screen shot.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Neethumol C V1
Tera Guru

3 weeks ago

Here are few examples

1. Contract model is "Maintenance" and you can see a renew UI action which would trigger the Renewal flow.

 

NeethumolCV1_0-1782473290571.png

 

When we hit ui action, this is what we can see. when we click on OK, renewal flow will be triggered and it should complete a complex flow with multiple renewal tasks.

NeethumolCV1_3-1782474016272.png

 

 

2. Below screenshot shows the contract model as "Master Services Agreement" and you can see a renew UI action which would just show a UI page as shown below when we hit UI action.

 

NeethumolCV1_1-1782473401584.png

 

This is the Ui page which would pop up and when submitted for review, the contract will be renewed once apporoved.

 

NeethumolCV1_2-1782473974311.png

 

So, here I am trying to understand this process, how are we differentiating this behaviour based on the contract models.

 

 

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