Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Computer

[rmishra4395]

Hello Everyone,

I have created a flow where i am calling OOTB action called as "Delete Object" which deletes the object from AD. I want that once the object get's deleted from AD then the install status of that particular cmdb_ci_computer should be as retired.

Description:

On cmdb_ci_computer table i have created a UI action named "Remove AD Object" once we click on this button event get's generated and request item for that particular computer get's created and i have created a flow to delete the object from AD so once the object get's get deleted from AD then request item state changes to close complete. also i want to update cmdb_ci_computer install status as retired.

[Mark Manders]

You can do that in the same flow: your requested item is removing the object from AD and reports its success back after which the requested item is closed. If you then just do a simple lookup to the cmdb_ci_computer table for this ci, you can set the install status.

[rmishra4395]

I did look up to that cmdb_ci_computer but i am not getting any option to update install status as retired

[rmishra4395]

Please find below flow for your reference

Trigger Condition

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[rmishra4395]

@Ankur Bawiskar please help me on this