Onclick of an UI action it should redirect to a Catalog item in ESC Portal which is not working

[NandithaBM]

Hi everyone, please help me with your solutions for the issue below:

I have a custom UI action built on the Change request table, which when clicked by end-users should take them to a Catalog item in the ESC Portal. The UI action has the Client checkbox enabled and in the script section we are retrieving the sys_id of the catalog item from a display business rule, additionally the url is built like "esc?id=sc_cat_item&sys_id=CatalogID".  The methods responsible for re-direction i.e. window.location.href = url/ window.open(url, "_blank") were used, but it seems to behave the same way without landing on the ESC Portal.

[Ankur Bawiskar]

@NandithaBM 

share your complete script screenshots along with config screeshots

[Shaik Dimple · Accepted solution]

Hi @NandithaBM,

I have implemented a similar requirement using a Client UI Action.

Instead of "window.location.href / window.open()", you can try "g_navigation.open()" with the portal URL:

function openCatalogItem() {
    var catalogId = 'YOUR_CATALOG_ITEM_SYS_ID';
    var url = '/esc?id=sc_cat_item&sys_id=' + catalogId;

    g_navigation.open(url, '_blank');
}

Make sure the Catalog Item is available in the ESC portal and that the URL is correct. I would also first test the generated URL directly in the browser.

If you need to pass values from the Change Request to the Catalog Item, you can append them as URL parameters similar to "sysparm_variables".

If this solution helps, please mark it as Helpful and Accept it as the Solution.

Regards

Dimple Shaik

[NandithaBM]

Hey hi @Shaik Dimple your suggestion worked. Thanks a lot!

[Shaik Dimple]

You're welcome, @NandithaBM. Glad it worked. 😊