One of My Form Variable is Showing as Mandatory on the RITM Even Though it isn't on the Form

[cwolfe01]

I have a form with the following variables:

• asset_tags(List Collector)
• asset_is_not_listed(CheckBox)
• asset(Single Line Text)

The variables asset_tags & asset_is_not_listed are only shown to the user when they choose an option other than none for the variable request_type. When asset_is_not_listed is checked, asset_tags is made non-mandatory, and asset is made visible & mandatory. 

When I go to submit a request where asset_is_not_listed is checked, the asset_tags variable is still showing as mandatory on the RITM even though it is made non-mandatory on the form. On the RITM, I can uncheck, then recheck asset_is_not_listed, and then asset_tags will be marked non-mandatory, but I want it to be non-mandatory on submission. How can I fix this?

[Vishal Birajdar]

Hi @cwolfe01 

Can you share Ui policy or client script you have configured and also some screenshot if possible..

[Ratnakar7]

Hi @cwolfe01 ,

there might be an issue with the way the UI policy or client script is handling the visibility and mandatory attributes of the variables when asset_is_not_listed is checked.

To ensure that asset_tags becomes non-mandatory when asset_is_not_listed is checked and vice versa, follow these steps:

1. UI Policy: Review the UI policy that controls the visibility and mandatory attribute of asset_tags and asset. Make sure the conditions are correctly set to evaluate the value of asset_is_not_listed. The UI policy should set the attributes as follows:

   • asset_tags: Visible (true) and Mandatory (false) when asset_is_not_listed is checked.
   • asset_tags: Visible (true) and Mandatory (true) when asset_is_not_listed is unchecked.
   • asset: Visible (true) and Mandatory (true) when asset_is_not_listed is checked.
   • asset: Visible (true) and Mandatory (false) when asset_is_not_listed is unchecked.

2. Client Script: If you're using a client script to control the attributes, make sure it's working correctly. Debug the script to ensure it's correctly setting the visibility and mandatory attributes based on the value of asset_is_not_listed.

   Here's a JavaScript example for reference:

   function onChange(control, oldValue, newValue, isLoading, isTemplate) {
       if (isLoading || newValue === '') {
           return;
       }
   
       var assetIsNotListed = g_form.getValue('asset_is_not_listed');
       g_form.setDisplay('asset_tags', assetIsNotListed === 'true');
       g_form.setMandatory('asset_tags', assetIsNotListed === 'false');
       g_form.setMandatory('asset', assetIsNotListed === 'true');
   }
   

Thanks,

Ratnakar

[cwolfe01]

Hi there. 

On the variables tab, asset_tags, asset_is_not_listed, and asset are all marked as active & hidden.

My first UI policy is shown below:

My second UI policy is shown below:

No other UI policies take any action against asset_tags, asset_is_not_listed, or asset.

[Vishal Birajdar]

Hi @cwolfe01 

I guess there is a contradiction in asset tag ui policy action.

In second ui policy , for asset tags ui policy action make mandatory as leave alone.

Then it will work correctly.