One user is missing available columns in Personalize List Columns

[Ricky S Larsson]

One user in our IT-support team have less available columns in his Personalize List Column window on the Task SLA table than the rest of his colleagues, and I cannot find the reason why. 

Most users can dot-walk down to Task fields but he can only show Task.

He even have more roles than the rest, and I have tried to include him in the exact same groups as the rest, but with no results. Where should I go for troubleshooting this?

[Jaspal Singh]

Hi Richard,

Can you try using the option 'Reset to Column defaults' & then see if the addtional options appear.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Ricky S Larsson]

Reset to Column defaults didn't work, they are still missing

[Ankur Bawiskar]

Hi Richard,

Can you see the role difference in those set of users? users for which it is working and for those which are not working.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ricky S Larsson]

I tried comparing with a user that has the exact same roles and that user had dot-walked Task columns available

I don't even know myself how to dot-walk to these fields as I cannot find a dot-walk option.

Is there any user preference page for List Columns somewhere else in the platform?