onload client is not working for all the section

[Nagasri]

We have dot walk fields on the form, we are using same dot walk fields in multiple sections, We have written a onload client script to hide them based on a condition, but it is working only on the first section and not working for the remaining sections. Can anyone help me on this how to hide on other sections also.

[Mark Manders]

Replace your client script with a ui policy.

[Dr Atul G- LNG]

Hi @Nagasri 

Agree, with @Mark Manders instead of CS, use the UI Policy that will work on all.

[Juhi Poddar]

Hello @Nagasri 

• This issue occurs because dot-walked fields can appear multiple times on a form, but g_form.setDisplay() only hides the first instance.
• ServiceNow’s g_form methods operate only on the first occurrence of a field, while fields appearing in multiple sections generate duplicate HTML elements with the same name.
• To ensure all instances of the field are hidden, UI Policies are a better approach, as they apply to all occurrences of a field across different sections of the form.

To demonstrate the same:

• When using a client script to make a field mandatory, it applies only to the first occurrence on the form.

• When using a UI Policy to make a field mandatory, it applies to every occurrence on the form.

This makes UI Policies a more effective solution.

Hope this helps!

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Thank You
Juhi Poddar