onSubmit catalog client script not submitting in Service Portal

[KB30]

Hello,

I'm having issues with my onSubmit catalog client scripts. I creates 2 scripts that will check if urgency or impact is selected, it will stop the submit. After changing and trying to submit, it does nothing when i try to submit. Here is one of the script below. They are the same except for the variable name. Please assist if you can.

function onSubmit() {

g_form.getValue('please_indicate_the_urgency_of_this_outage');
if (g_form.getValue('please_indicate_the_urgency_of_this_outage') == '3');
g_form.addErrorMessage("Please submit the Create Incident form if urgency is Lower Priority");
return false;

[Anubhav24]

Hi @KB30 ,

You do not need the first line in your code :

function onSubmit() {

g_form.getValue('please_indicate_the_urgency_of_this_outage'); // Delete this line
if (g_form.getValue('please_indicate_the_urgency_of_this_outage') == '3');
g_form.addErrorMessage("Please submit the Create Incident form if urgency is Lower Priority");
return false;

Please mark correct/helpful if my response helped you.

[KB30]

I tried but when I change the variable to a valid selection, the message still pops up and won't allow me to submit

[Tony Chatfield1]

Hi, I think you have a few small formatting errors.
if you are not using formatting in a statement, my understanding is that it can only have 1 line of code, also you end the 'if' statement with ';' before it does anything,

if (g_form.getValue('please_indicate_the_urgency_of_this_outage') == '3') {
g_form.addErrorMessage("Please submit the Create Incident form if urgency is Lower Priority");
return false;
}

and query field content at being of your code, but don't actually assign\use the value. perhaps try something like this.

[KB30]

Hello Tony,

I tried but when I change the variable to a valid selection, the message still pops up and won't allow me to submit