OOB notification not working

[SM123]

Hello All,

OOB notification named "Change request state change notification" is not working as expected. Notification was supposed to trigger to requested by when state changes to scheduled or implement or review or canceled. But email is not triggering as expected. but out of blue moon it will email notification will trigger sometimes. I don't understand this weird behavior. can someone help me with this.

Thank You! 

[Ankur Bawiskar]

@SM123 

was it working fine earlier?

The user to whom it should be sent -> User is active, not locked out, has notification preference enabled?

use these links to troubleshoot

Troubleshooting email issues with ServiceNow 

Troubleshooting Outbound Email 

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