OOB "KM: Article Expiry Warning" is not working
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‎08-19-2024 11:54 AM
Hi All,
I'm trying to test OOB notification "KM: Article Expiry Warning" but email is not triggering yet, am i testing wrongly ? (kindly check the attached kb). I have made this property true "glide.knowman.enable_article_expiry_notification".
I created kb article today i.e 20-08-2024 my article expires 19-09-2024. i executed schedule job but still no luck
Kindly help me!
Thank you!
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‎08-20-2024 12:09 AM - edited ‎08-20-2024 12:17 AM
Hello @Jeck Manalo @Saloni Suthar ,
Thank you for your response, both knowledge base owner and author are active and they have email id too. I have attached SS of email properties is there anything wrong ? i'm receiving all other emails except this one. Thank you!
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‎08-20-2024 07:05 PM
1.Check this notification if its active "KM: Article Expiry Warning"
2. Re-run your scheduled job. Make sure that there is a KB that expiring in 1 month from now.
3. Check if event "kb.article.expiry.warning" was triggered in sysevent.list.
