oob Save, Save&Close and Update - button do not work in Major Incident workbench

[Michaela-3]

Hello all,

we have an issue with the major incident module.

I am opening an incident in the Maj-Inc - Workbench and try to change the state (using the pencil).

When I click on the 'Save'-button in the ui page nothing happens.

I found out that the form view 'Change Major Incident State' is shown in the ui page.

I opened the incident with this form view and tried to change the state or enter a work note.

But also here the 'Save' - button does not work.

By using the 'default' view the save button does what it should.

Does anyone have an idea why and from where this issue is triggered?

Thanks in advance for any helpful tipp.

Best wishes

Michaela

[Ratnakar7]

Hi @Michaela-3 ,

It's possible that there may be a problem with the UI policy or UI action related to the 'Change Major Incident State' form view, causing the Save button to not work as expected.

You can check the UI policies related to the Major Incident form and the 'Change Major Incident State' form view, as well as the UI actions associated with them, to see if any of them are causing the issue.

Thanks,

Ratnakar

[Michaela-3]

Hello @Ratnakar7 ,

at first: Thanks for your response.

And sorry for my late answer, but some more important issues than the major incident module have been assigned to me during the last days.

Unfortunately I will not manage to check your recommended solutions for the next week.

I will come back to you with a successful or failure message after that.

Best wishes

Michaela

[Gaurav Bhatia]

Hello Michaela

Did u found the solution. I m also facing same issue.

Regards,

Gaurav

[Dinesh14]

Hi @Michaela-3 ,

Did you find the solution for this. If so can you please share what you did.