OOTB AI agents workflows are not showing into my instance

Devansh1
Tera Contributor

‎05-28-2025 03:11 AM

Hi Everyone,

 

There are many OOTB Ai agents which are introduced recently you can check below link for agents: 

 

Link: AI Agents
what would be the procedure to enable all of these in my instance because the agents are currently in my instance are not from the list. 

 

Thanks

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3 REPLIES 3

Mark Manders
Mega Patron

‎05-28-2025 03:18 AM

Ensure you have the correct licenses and install the plugins/apps from the store.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Devansh1
Tera Contributor

‎05-28-2025 03:26 AM

Could you help me out with the correct Ai agent plugins there are several plugins are there like, AI agent HRSD ....

what is the AI agent plugin for ITSM.

 

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Anand Kumar P
Giga Patron
Giga Patron

‎05-28-2025 04:21 AM

Hi @Devansh1 ,

To get started with AI Agents, you must have:

  • A ServiceNow Pro Plus or Enterprise Plus license.
  • An instance on Xanadu Patch 7+ or Yokohama.
  • AI Search enabled on your instance.

Role required: sn_aia_admin

  1. Navigate to All > System Definition > Plugins.
  2. Search for and select a Now Assistapplication, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.Same for HRSD.
  3. Select Install.

 

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

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