OOTB Catalog Items are not editable

[sattar3]

Hello All,

Some Catalog Items are not editable, what's the use of these Items and why they created?

Catalog Item Names:

1. Catalog Variable Creation
2. Catalog UI Policy
3. Catalog Item Builder
4. Record Producer Builder
5. Service Fulfillment Steps - Base step
6. Service Fulfillment Steps - Task step
7. Service Fulfillment Steps - Custom approval step

Please check the attached screenshot.

This kind of warning message is showing

Please help me on this. or provide any documentation link about those items.

@Community Alums @Mark Roethof @Ankur Bawiskar @Sid_tikali

Thanks

Sattar

[SN_Learn]

Hi @sattar3 ,

Please check the below link, it will give you an insight. These items are present as sample data to give you an idea how they works and their functionality.

Application file protection policy 

Updating 'read-only' policy in files 

Application file protection policy 

Protection Policy is set to Read-Only 

Mark this as Helpful / Accept the Solution if this helps

[Sid_Takali]

Hi @sattar3 

Catalog Items that are not editable usually serve as foundational or system-level components. They are integral to the functionality of the catalog and fulfill specific roles that should not be modified to ensure the stability and consistency of the system.

These catalog items are foundational components of the ServiceNow system that provide standardization, consistency, and reliability in various processes, such as variable creation, UI policy management, catalog item and record producer creation, and service fulfillment. They are designed to be non-editable to prevent inadvertent changes that could affect the overall functionality and integrity of the ServiceNow environment. If modifications are needed, they should be approached with caution and typically involve extending or customizing functionality in a way that does not compromise the core system.

[Ankur Bawiskar]

@sattar3 

those are read-only from platform level hence you cannot edit those.