There are a lot of comments regarding the OOTB notifications.
I need to make major changes to the following notifications:
- Comment left on Incident
- Incident assigned to me
- Incident assigned to my group
- Incident commented for ITIL
- Incident resolved
- Incident opened
Based on your experience, what would you recommend? Is it better to create clones of these notifications and deactivate the OOTB ones, or to modify the existing notifications?
