Open a new tab icon Vancouver new feature is not working

DanielNepali · ‎12-01-2023

Is there a way to find the configuration for this icon? It is supposed to open the new tab but right now its opening it in a same tab?

Dr Atul G- LNG · ‎12-11-2023

Hi @DanielNepali

Not sure what's wrong with my PDI then, I am on Vancouver.

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Ankur Bawiskar · ‎12-09-2023

@DanielNepali

which page is this?

Did you check the widget html code for this?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎12-09-2023

@DanielNepali

which portal it is?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

DanielNepali · ‎12-11-2023

@Ankur Bawiskar
Service Portal. I checked but can't seem to figure out the actual code for that icon. Its one of the new features after Vancouver upgrade.

Duy Nguyen Truo · ‎03-22-2024

Hi @Dr Atul G- LNG , @Ankur Bawiskar
If you want to see "Open in New tab" icon, your instance must be installed AI Search because this icon function belongs to AI Search new feature when upgrade to Vancouver. Unfortunately, AI Search can not enable on PDI even when you try to request the AI Search on PDI.