Open a record producer form based on the selected value on the catalog item

[sriramsaishasha]

Hello Everyone,

I have a requirement, on the catalog item form we have a field "ticket type" and ticket type field is choice field.
Under ticket type field two options are available 1) Submit a request and 2) Report an incident.

If user select the Report an incident option it should redirect to a record producer and provide a user to create a  incident.
If user select the Submit a request option it should stay on the catalog item form and user should able to submit a request

Can anyone please help me to achieve this functionality?

Thanks

[Nicholas_Gann]

You might want to consider using Order Guides if you're not aware of them. They can handle scenarios like this without the need for scripting. The Order Guide would have the "ticket type" variable and depending on the choice selected, the next form the users are presented with would be either the Catalog Item or the Incident Record Producer

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

[sriramsaishasha]

Hi Nicholas,

Thank you for your response, I will check on the order guides.

Thanks