Open Category in the ServiceCatalog through UI Action in CSM Workspace

[Ruihster]

Hi All.

I wanted to make the "Create Request" UI Action for CSM Workspace.

I found out about the "g_service_catalog" API but in the Documentation here is only one Function defined.

I was able to open the Service Catalog with the function "openCatalogItem", like the function name says it's for opening a Catalog Item and not a Service Catalog. 

In the UI Action I use:

g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

as Param is the Parent Table and Parent Sys_ID.

Now the Code opens the whole Service Catalog but now I want that only a specific Catalog Category is opened to show the Catalog Items inside that Category.

Is this possible somehow or not and does someone know if there is a Documentation of all functions of that API ?

Thanks 

Regards.

[Community Alums]

@Ruihster @ChrisJohnsten 

Hi All,
The moto is  open a portal, and for a specific catalog need to submit the request.

Please find my Ui action details and code below:

UI action name: Create ICMS Ticket

Active: true

client: true

Onclick: onClickIcms()();

Workspace Form button: true

Workspace Client Script: //I have wrote the script here as I was not able to execute in on workspace when written in Script section too

function onClickIcms() {
var url = "/" + "sp?id=sc_category&sys_id=354d31471b774a9058b4744a9b4bcbaf&catalog_id=2d8cb1071b774a9058b4744a9b4bcb19&spa=1";
gsftSubmit(null, g_form.getFormElement(), 'create_icms_ticket');
top.window.open(url, '_blank');
}
if (typeof window == 'undefined') case_map();

function case_map() {
var getCase = current.sys_id;
var session = gs.getSession();
session.putClientData('caseID', getCase);
action.setRedirectURL(current);
}

Kindly suggest on how can we get this working.

Thanks in advance.

[Community Alums]

function onClick(g_form) {

//  var result = g_form.submit('sysverb_ws_save');

//  if (!result) {

//      return;

//  }

//  result.then(function() {

//      var params = {};

//          params.catalog_id = "2d8cb1071b774a9058b4744a9b4bcb19&id=sc_category&sys_id=354d31471b774a9058b4744a9b4bcbaf";

//      g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

//  });

}

[stefankuehnel]

If you want to make it work in the Service Operations Workspace (SOW) as well, you can use the following script:

function onClick() {
	var result = g_form.submit('sysverb_ws_save');
	if (!result) {
		//failed form submission
		return;
	}
	
	result.then(function() {
		var params ={};
		params.sysparm_parent_table = "incident";
		params.sysparm_parent_sys_id = g_form.getUniqueValue();

		params.category_id = "2c0b59874f7b4200086eeed18110c71f";

		g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);
	});
}

Tested today on a Personal Developer Instance with the following specs:

Build name: Xanadu
Build date: 06-04-2025_0434
Build tag: glide-xanadu-07-02-2024__patch9-05-21-2025