Open/closed requests view in serviceportal

Ramakrishna6 · ‎11-21-2022

In service portal, My requests view showing "open/closed" states only by default.

Please suggest how to mention remaining states also(ex: work in progrss state).

Please find snapshots for reference

Raghav Sharma24 · ‎11-21-2022

@Ramakrishna6 OOB widget gives only these 2 values, pasting the screenshot below. Adding more values will need change in HTML ( to show more options) and server side script (to add queries). Again customisation is not recommended as per servicenow.

View solution in original post

Raghav Sharma24 · ‎11-22-2022

Once you have places your widget on page, it should not show different code.

Can you double check if your page h cloned widget now.

Ctrl+ right click on widget will show you the name.