Hi Team , We got a requirement to allow 'can contribute' user criteria people to edit all the articles belongs to that KB in draft state and allow them to publish and retire as well. I assume there is no oob feature which will allow us to do that rig...
Hello all, I am trying to remove the extra white space (refer to the screenshot illustration below) in the Variable Editor in an incident record in the New UI Experience. I can see this does not happen in the old UI16 (Qubec) and also in the PDI...
Hello I have a requirement to create scheduled job to auto generate RITM ticket in every Tuesday of each month. I am not sure that it's possible? I tried to go to scheduled job but it could only select the date but unable to select 2nd Tuesday of mon...
I need to show a blue banner message when clicking save for IT knowledge article that in draft state. I try to use UI policies to show pop up message (alert) but it will break the ATF, but when use gs.showInfoMessage, the message not appear. Please h...
Using the /order_now functionality of the REST API I can create an REQ. In order to set the Requested For, I have to know the sys_id of the user. Is there any way to use the email or User ID and set the Requested For via the REST API?I'm sure I'm mis...
All, Newbie here trying to get an SLA definition to pause the clock when the incident state is On Hold and the hold reason is Awaiting Vendor. I am using State for the condition to be met for On Hold. Should I use Incident State instead? Any assistan...
Hello guys, I need to return a script include in a client script. I'm using GlideAjax to do it.This is the answer that is returning to the client script: [{"name":"value1", "member":"111111111", // sys id value "area":"111111111", // sys id value }...
I am trying to write a script that will set the Opened For user when a case is submitted. This is what I want it to do: if the logged in user is a member of the specified group, the Opened For on the case should be equal to the Position Manager value...
Hello, We have just started project where we are looking at integrating our Avaya IVR with ServiceNow. I am very new to this so please excuse any silly questions. The use case we are trying to implement is defined below. Does any one have any expe...
We have a customer who would like to delete archive records (e.g. ar_incident). They have different requirements for deletion based on properties of the incident (e.g company, priority etc) however destroy rules seem very restrictive in terms of defi...
Hi Community, on our self service portal we have a request. This request has a field which displays data from a custom table. However, this data is only visible to ITIL users. I want the drop-down to be visible to all users who access our self servic...
The help text on the "Set Field Values (SP)" Test Step in the Automated Test Framework (ATF) states this: In order to use this step you must have already opened a page using the "Open a Page (SP)" steps. However, I cannot find any "Open a Page (SP)" ...
Hi! This may be a newbie question, but, I'm migrating currently Agent Workspace to Configurable Workspaceand trying to do this in the most correct way. On the homepage we are having following data visualisations: So I created another page (with ...
Hi There, It might be a simple thing but i am having hard time to resolve this. Copy URL link in Additional Actions menu on incident form, is copying direct URL instead of vanity URL. We need to correct it to copy our internal url. Currently it is r...
I am looking for a way to change the existing mail_script API ${mail_script:ng_activity_mention_body} to display the @Mentions from work notes, instead of just the link to view messages in an incident.-Thx!
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