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Resolved! Interaction & Case Management

Hi All,I want to know what is the relation between interaction and case and when do we create a Case from an Interaction.? Thank you.

kunal kumar3 by Tera Contributor
  • 3717 Views
  • 3 replies
  • 1 helpfuls

checkbox not getting selcted but list view shows exact value

i have some 5 checkboxes in form and they set to true base on some conditions of other fields. sometimes the checkboxes are not getting checked even if the conditions met but for the same checkbox field the list view shows the correct data true/false...

surya76 by Tera Contributor
  • 1607 Views
  • 9 replies
  • 0 helpfuls

Resolved! Gliderecord not working in catalog client scripts

Hi,I have a single line text variable in a catalog. The variable question is 'which application'In the question_choice table for the question 'which application' I have added 4 choices A, B, C and D. Now when I enter a value in the single line text a...

Jake Adams by Tera Contributor
  • 1980 Views
  • 6 replies
  • 1 helpfuls

Resolved! Unique Key violation detected by database - Transform Map

Hello,I'm trying to do an import via a transform map that uses a script to properly import dataIn this code below, i'm formatting fields of the column User so that it can fit the ServiceNow standards for Reference type fields (firstName lastName).But...

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Resolved! Business rule add in Watchlist

hi there!I have a Problem watchlist already has some user, say original1@gmail.com and original2@gmail.com.I added the below BIZ Rule Script, it seems like it will replace the original1@gmail.com and original2@gmail.com and add in the below testing1@...

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Max Lin by Tera Contributor
  • 1416 Views
  • 4 replies
  • 0 helpfuls

Business Rule not working on import

I have a custom table u_accountsfields are:User_idfirst_namelast_nameManager-Stringmanger_Identity-Refernce to self table(u_accounts)---not visible on formManager_User_Id-String---not visible on form I have written after business rule on insert/updat...

Akki1 by Tera Contributor
  • 1423 Views
  • 6 replies
  • 0 helpfuls

Resolved! Question on sysapproval_approver Table

Hi There,  I have one requirement on sysapproval_approver Table      I have one Catalog Item 'XYZ' in that , i have 2 fields and These fields should be displayed on approval pageNot on Request page or RITM those should only visible for Approval ,So h...

priya68 by Tera Contributor
  • 9164 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to copy same Choice questions of one item to other item.

I have a requirement to create an item with same other item variables (it includes some other variables),so in an listcollector  i have bulk variables which cant be done in manually, so i need  a copy of it in my requirement,so i tried with xml it is...

Copy scoped application

Hi,       I'm relatively new to SNOW. I have a scoped application in my instance and i need to create a copy of the scoped application in the same instance. Can anyone guide me with the steps?. 

notify the Requestor’s Manager, and cc the Requested For

I created a workflow but my requirement is notify the Requestor’s Manager, and cc the Requested For. My questions are:1. How will a cc in notification at workflow?2. How can I have email template in notification at workflow? I remember if I used syse...

Ni_a Sy by Tera Contributor
  • 1784 Views
  • 7 replies
  • 0 helpfuls

Resolved! Validation Regex - First letter with capital letter

Hello dear community, I need help: I need that when a person enters their first name, he types it with the first letter capitalized and when he types their last name also the first letter is capitalized (Example: Jean Graham)  I have tried using Vari...

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Alessa by Mega Guru
  • 4896 Views
  • 2 replies
  • 1 helpfuls