I followed the steps posted here to create a custom UI page for some new build:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715835which worked fine, except there seems to be a step missing (from any resource I can find abou...
Hi There, I am working on integrating the Service Now for creating the tickets on behalf of our customers. Our System will create lots of tickets, so, we cannot depend on the REST API which will create one ticket at a time. I want to know how can I c...
Hi We have a requirement to delete the users from specific groups who are not logged in for 90 days along with notification, before removing them from the groups needs to send reminder notifications .I have written scheduled job to check logged in ...
Hi Team,I have a service portal page where am adding a new container and two rows, having total 4 columns(4 widgets).I need a border for the container alone, can i know where and how to give the css part for container.Can someone please help me out h...
Hello ALL ,I have requirement to set visibility of "hr_acuity" checkbox if "hr_opened_for" is :Only display if opened_for.location.category = XYZ I have also used this in script part:function onCondition() {if(g_form.getValue('hr_opened_for.location....
I have a table xyz, there are records in that table. Is there any option to get the values of one column of xyz table, as choices?
Hi Members,I have an inbound email action that simply captures the response (replies only) and whatever comes in the email copy it to the ticket's comments. But if that email becomes a chain, multiple replies, the whole chain gets updated each time. ...
I am running into an issue when creating a new notification in the system. I create the notification, click Preview Notification, and only see a partial view of my work. If I remove my "View Incident" icon from the code, then I can click Preview Noti...
I have a requirement for a new catalog item that I'm not sure how to accomplish. The workflow requires two approvals - both to C-level people who do not use ServiceNow. I plan to use a create event to send them an approval email. However, they will...
I need to send notification to different group based on if location contains 'A' and 'x' then it should go to 'ABC' approval group. If location contains 'B' and 'x' then it should go to 'XYZ' approval group.
Hi,Can somebody share the code for how to get Get ONLY last updated additional comments / worknotes in the Incident History? If you could give code, your response is much appreciated. TIA .
Hi All, For one of my RITM request system changed state to open from closed complete and I am not able to set RITM state, What can be the reason. Thanks,Tejas
i want get latest comment on incident form. when incident state is In Progress and additional comment Changes. Using Business rule GlideRecord. 1. Create Business Rule - On before update state - In Progress. And Additional Comment Change Script -: v...
Hello Community, We have a mix of public and restricted KB articles in our Knowledge Base. We have successfully implemented a redirect to authenticate when an unauthenticated user tries to access a restricted knowledge article on our service portal (...
Hello, Im having trouble pushing the value of a variable on a record producer which is a reference field to a string field on the record. This is the correct display value I would like to push to this field:When the record is submitted the sys_id is ...
| User | Count |
|---|---|
| 140 | |
| 104 | |
| 95 | |
| 48 | |
| 27 |
