ServiceNow Special Character Handling
Hello all, Would anyone happen to know why ServiceNow handles special characters like Eszette like the image attached?
Forum Posts
how to auto populate variables of a catalog item
Hello everyone, i am so new to service catalog so i need your help to achieve one task I have created an catalog item and have added 3 variables to it named as User, Department and manager now whoever logs in , i want user variable to auto populate w...
Resolved! Copying Data from one Catalog Task to another Catalog Task
Hello, I am currently trying to pull information from task 1 to default into task 2. The fields I am targeting are associated with the Configuration Item table and my task are Catalog Tasks. For example, task 1 requires the user to select an asset...
How to access parent object within "query from" of relationship
I am trying to create a scripted defined related list on a table which will display records from different archive tables based on a field value on the parent table. I am doing something like this. Apply to: a particular tablesample statement: answ...
Impersonation issues
Impersonated user permissions appear to be different than actual account permissions based on system behavior. Users that should be able to see restricted fields cannot. Is this a known issue, a non-issue, or something else?
Unable to change the column name, label, type of an input/output variable when adding a variable to a copy of a Custom Scripted TestConfig
After creating a copy of a Custom Scripted TestConfig, I clicked the "New" button under the table of input variables. When I did, the variable opened in the Advanced View. This view did not show the column name, the label, the type, the reference, or...
Resolved! Developer Instance Problems
Hey there; I was trying to link my Studio instance to a GIT Respository and no matter what I do, it says my credentials are bad. When I look in my logs, I have MANY errors about KMF. These errors are happening all the time, which makes me think my K...
If the assigned to user was inactive, then clear out the users name from the list of tasks assigned to him.
Hi Team, If the assigned to user was made inactive (in user record), then clear out the users name from the list of task's assigned to him. How can I approach it, Please help me on this.
How to move attachment from HR case to HR task
Hi All, I have to move attachment from HR case to HR task when HR case status is "work in Progess" . I have write a BR on c HR case table but it is not working any more. could you please look into this ?? GlideSysAttachment.copy("sn_hr_core_global_mo...
Resolved! How to Send a notification to created by using email script
How to send a notification to created by instead of assigned to not provided. Can anyone help me on the email script?
Resolved! Need to write script to close RITM if all the associated multiple tasks are closed
HI All, We had an issue with few of the RITMs, where RITMs with multiple tasks are not closed even if all their associated catalog tasks are closed. The requirment is to identify all those RITMs by getting them into log and close them. Note: All...
How can I adjust the size of search bar in the header menu ?
I am creating new portal for an app and I want to add a search bar to the header menu by adjusting its size to be small.
Resolved! Syntax for UI action OR Condition
Hi Community, Can you please assist me with the syntax of the condition of a UI action. I have a button on the incident form that I want to hide if any of the 3 required fields are empty, or in other words, all 3 of the fields need to be populated fo...
Resolved! How to hide watermark on emails
How do I hide the watermark but not omit it from the email?
Flow cancelled on request being rejected
I'm at my wits end trying to work this out. I've created a Flow using Flow Designer. It asks for approve and when the request is rejected it should set the request item to Closed Incomplete and send an email. (Should it be approved it does a lot more...
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