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BCC on inbound emails

Hello! Our client has an inbound email triggered with email.from = 'test@email.com'.If the BCC of an incoming email is 'test@email.com', will it trigger the inbound action? Please help! Thank you.

ceraulo by Mega Guru
  • 623 Views
  • 2 replies
  • 1 helpfuls

Restrict access of tickets per group

Hello Everyone,   I have a custom table where 3 different teams can access. Team 1 can see all tickets. Team 2 can only see tickets assigned to their category and team 3  can only see tickets assigned to their category as well. How can I achieve this...

Pat Surtan by Tera Expert
  • 1701 Views
  • 11 replies
  • 0 helpfuls

Resolved! Custom scoped app release to UAT issue

Hi All, We have created a custom scoped App where the tables are inherited from the Task table. And we have couple of issues releasing into UAT. 1) We have created custom numbering in the number maintenance module. However, when previewing the update...

Rahman3 by Tera Expert
  • 2084 Views
  • 7 replies
  • 5 helpfuls

Resolved! How to have a business rule on table A, update an RITM variable? When given the RITM #, variable name and variable value in table A?

If I have a table called my_table with a custom u_ritm_ref field which is a reference to sc_req_item and I have another custom field called u_var_name to hold the name of a variable and another custom field called u_var_value which is hold some strin...

JM316 by Mega Sage
  • 1908 Views
  • 3 replies
  • 0 helpfuls

Resolved! Can't figure out how a related list is hiding/showing.

I'm working on a record that includes 3 m2m related lists. Depending on the value of a field on that record, some of those related lists are hiding/showing. My problem is that I can't figure out how these related lists are configured to hide or show....

Farah5 by Tera Contributor
  • 2495 Views
  • 8 replies
  • 0 helpfuls

How to select two or more options on a choice field ?

Team,   I have a requirement where in we have an existing drop down choice field . We have a requirement where in multiple choices can be selected like a list collector but that would mean creating a new table. Is there a field type I can leverage fo...

添付ファイル上限サイズを10GBに変更

WindowsのISOファイル等を添付するために、添付ファイル上限サイズを10GBに変更しようと思っています。問題ないでしょうか?PDIでやってみたところファイルアップロードがいつまでも終わらず、別windowで開いても添付されていない状態でした。これがPDIのスペック問題なのか、そもそも仕様としてそこまでの大容量ファイルが許可されていないのか教えていただけますでしょうか。

Resolved! Is there official documentation on the snRecordPicker?

I'm currently looking for official documentation on snRecordPicker (<sn-record-picke>). I've had little luck with the limited amount of posts on this API from the forums. Most aren't fully up-to-date, or not fully describing all possible inputs. The ...

DJ Wolfson by Kilo Sage
  • 2873 Views
  • 8 replies
  • 5 helpfuls

Resolved! A bool value keeps showing up as undefined.

I'm trying to write a script that uses if statements to determine an action depending on the value of a bool. If true it does one thing, if false another. I can see in the XML that the field has a true or false value, but when I try to display that v...

Jacob Crowe by Kilo Contributor
  • 1265 Views
  • 5 replies
  • 0 helpfuls