Opened by is empty on sctask using worklow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thursday
I know when flow designer is used this can be checked/configured by clicking the ellipses in the top right of the window, select properties, and look at the Run As field.
But in this case, the problem is happening with catalog items that have not been changed to flow designer yet and continue to use workflow, Is there any way to check/fix that?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thursday
@Ankur Bawiskar thank you for your reply, it it set like that however, as I mentioned there are some tasks where this do not work
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thursday
As the message says, there is no display value for that or it is deleted.
- Click on show xml from context menu and see if opened_by field is holding a sys_id. If yes, then find if there's any user record with that sys_id.
- If sys_id is found, then check the name of that user record
- If sys_id is not found then the value set in the field is corrupted/incorrect.
- If opened_by field is storing some other value then it is expected issue again.
Hope the above helps. If not share a screenshot of Show XML for that record.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thursday
I could see there is some value since i icon is shown
Seems that user is deleted
Check in XML there should be some sysId
any other logic is deleting the user?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
