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Option to create a NEW Dashboard did not appear in service now instance

ankurkumar06412
Tera Contributor

‎06-26-2025 02:33 AM

The Option to create a NEW Dashboard is not coming up on pa_dashboards table , checked the ACL's and business  rules , so as to identify , what's the roadblock to the creation of the dashboard on the service now instance?

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14 REPLIES 14

ankurkumar06412
Tera Contributor
In response to AndersBGS

‎06-29-2025 11:32 PM

PFB the SS : 

 

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Dr Atul - LNG
Tera Patron
In response to ankurkumar06412

‎06-30-2025 03:17 AM

Hi @ankurkumar06412 

 

It looks like you don’t have the required role for this. Did you check the link I shared earlier?

 

https://youtu.be/UNnSPE2eP4s

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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youtu.be/UNnSPE2eP4s
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Ankur Bawiskar
Tera Patron

‎06-26-2025 02:56 AM

@ankurkumar06412 

Is this for PDI or customer instance?

Did you try with admin role?

Did you try with pa_admin role?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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ankurkumar06412
Tera Contributor
In response to Ankur Bawiskar

‎06-26-2025 05:24 AM

PDI instance and already tried with pa_admin  as well as admin role...

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Ankur Bawiskar
Tera Patron
In response to ankurkumar06412

‎06-26-2025 05:54 AM

@ankurkumar06412 

PDIs are unstable so can't rely much.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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