Flow for requested items and requests

[Pratiksha KC]

I have an requirement, when there is only one Requested Item associated with Request, and the Catalog Task under the related Requested Item is in State = Closed Incomplete and Incomplete reason = Withdrawn by Requester, then the state and stage on associated RITM should be automatically changed to State = Closed Incomplete and Stage = fulfillment, and it should wait for 7 days , after 7 days 'Request state' on Request should be changed to State = Closed Canceled.

Stage on the RITM should be changed from Fulfillment to Canceled 7 days after the state on RITM is changed to Closed Incomplete.

I have already running flow, we have to make changes in existing flow- 

[GlideFather]

Hi @Pratiksha KC,

it seems to me that there are two flows running in parallel and the RITM gets updated from the other than yours.

Example: you have 2 flows:

Flow 1 is triggered when a REQ/RITM are created. ALWAYS.

Flow 2 is triggered ONLY if the Requestor is from Portugal.

For that you need to update Flow 1 to be triggered if the Requestor is from any location except of Portugal, then it will not be evaluated true and it will be triggered by the Flow 2.

This is just an example, the conditions are more complex in your scenario but to give you simple insight of what it could be...