Option to start a new conversation is not coming in virtual agent

Srijan · ‎08-20-2020

Option to start a new conversation is not coming in virtual agent. See below image:

Srijan · ‎08-26-2020

This issue has been resolved with the help of the solution mentioned in the below link :

instead of using switchtopic() in the greetings topic, we used topicDiscovery().

Ankur Bawiskar · ‎08-20-2020

Hi,

Did you customize the Anything else topic?

Is this happening for all users?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Srijan · ‎08-20-2020

@Ankur Bawiskar No i havent customized the Anything else topic....and yes its happening for all users

Srijan · ‎08-20-2020

any hint how to enable these features?

Ankur Bawiskar · ‎08-23-2020

Any update on this thread?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader