Options to remove attached files from incident is not available

PriyanshuVerma1 · ‎12-06-2023

In incident form I am not getting option to remove already attached files. See below. I have admin access in instance. I am not sure is this due to any patch update

Dr Atul G- LNG · ‎12-06-2023

Hi @PriyanshuVerma1

NOt sure, but check is any BR / Script stopping it.

May be this can provide some guidance

https://www.servicenow.com/community/service-management-forum/restricting-deleting-attachments/m-p/4....

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PriyanshuVerma1 · ‎12-07-2023

We created a new acl for write and delete attachment. Which fixed the issue. ServiceNow configured some property last weekend which is causing this issue.

Dr Atul G- LNG · ‎12-07-2023

Thanks @PriyanshuVerma1 for update. Good to know issue has been resolved.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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