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Options to remove attached files from incident is not available

PriyanshuVerma1
Tera Expert

‎12-06-2023 07:16 AM

In incident form I am not getting option to remove already attached files. See below. I have admin access in instance. I am not sure is this due to any patch update

PriyanshuVerma1_0-1701875741975.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to PriyanshuVerma1

‎12-06-2023 09:44 AM

Hi @PriyanshuVerma1 

 

NOt sure, but check is any BR / Script stopping it. 

 

May be this can provide some guidance 

https://www.servicenow.com/community/service-management-forum/restricting-deleting-attachments/m-p/4....

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Dr. Atul G. - Learn N Grow Together
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PriyanshuVerma1
Tera Expert
In response to Dr Atul G- LNG

‎12-07-2023 12:57 AM

We created a new acl for write and delete attachment. Which fixed the issue. ServiceNow configured some property last weekend which is causing this issue.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to PriyanshuVerma1

‎12-07-2023 02:57 AM

Thanks @PriyanshuVerma1 for update. Good to know issue has been resolved. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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