Order Guide Question

[DeIvory Gordon]

Hello,  I am updating a catalog that is in an order guide.  I am adding additional locations under "Access Needed", please see the screen shot below. 

First, I went to "Variable Sets" then  I selected the "Question" tab, added "Access  Needed", under "Question Choices" I added the locations 

Secondly, I selected Variable Sets" "ARM-Rillion" then  "Rule Based" tab, I opened one of the locations that was already listed, see below

On the form under "Access Needed" the location shows

I went back to the "Rule Based" tab to create a new one using the location "Europe-Rillion Prime-GPI Cholet", but when I went to the actual form, under "Access Needed" the location I created does not show.  Do you know why? Thanks

[PoonkodiS · Accepted solution]

@DeIvory Gordon 

Try (example)

Since your choice is just named GPI Cholet, the system doesn't recognize it. To fix this, you just need to go back into your choice and type out the full name so the system can read it:

• Change Text to: Europe - Rillion Prime - - GPI Cholet

• Change Value to: Europe - Rillion Prime - GPI Cholet

access_needed contains Europe - Rillion Prime - ....(give the full name before the text and value)

[PoonkodiS · Accepted solution]

@DeIvory Gordon 

I think, in the condition you use the operator contains ,so it is looking for the word Europe - Rillion Prime -

[PoonkodiS · Accepted solution]

@DeIvory Gordon 

Try (example)

Since your choice is just named GPI Cholet, the system doesn't recognize it. To fix this, you just need to go back into your choice and type out the full name so the system can read it:

• Change Text to: Europe - Rillion Prime - - GPI Cholet

• Change Value to: Europe - Rillion Prime - GPI Cholet

access_needed contains Europe - Rillion Prime - ....(give the full name before the text and value)

[PoonkodiS · Accepted solution]

@DeIvory Gordon 

I think, in the condition you use the operator contains ,so it is looking for the word Europe - Rillion Prime -

[Tejas Adhalrao]

hi @DeIvory Gordon ,

From your screenshots, it appears there is a mismatch between the Question Choice value and the Rule Based condition.

Your Access Needed variable stores values such as:

• GPI Cholet
• GPI Estonia
• GPI Finland

But the Rule Based condition is checking for:

access_needed contains Europe - Rillion Prime - GPI Cholet

 the condition will not match, and the catalog item will not be displayed.

Thanks ,

tejas😊

[Tanushree Maiti · Accepted solution]

Hi @DeIvory Gordon 

You Access needed order guide dropdown choices not matching what screen shot you have shared.

Share the screen shot where you have added  "Europe-Rillion Prime-GPI Cholet" location in Access Needed variable's question choices.