Order Guide Request Closing after any RITM closes - FOUND SOLUTION

terrieb
Tera Guru

Found solution on my own.  

 

__________________________________________________________________________________________________

 

I am creating an order guide that, depending on selections, will create several RITMS. 

While this is working as it should, having two issues:

1.  The order guide request is populating the short description with one of the random RITM's short descriptions.

2.  As soon as 1 of the associated RITMS closes as complete, the order guide Request is going to Closed Complete status as well.

 

Any idea what is causing both issues and how can I resolve?

 

Also I created a different order 6 months ago and the main request for the order guide does not close until ALL the RITMS have closed - however it is still picking up a random short description from one of the RITMs.  That was created in Rome version and even though we have upgraded to San Diego, it is still working as designed.  

So has anything changed in creating Order Guides in San Diego that is affecting this process?

 

 

5 REPLIES 5

Also, double check your flows for all the Catalog Items linked to the Order guide,  By default we have an update record action at the end to close out the Request/RITMS, but since this is a group, remove all those steps (actions) and then leave just the one for the final RITM as I stated in my previous reply.