Order Guide Sequence "Invalid Reference"

MonicaW
Tera Guru

Whenever I create a sequence for an order guide, it errors on each item with "invalid reference."  If I try to remove the invalid reference and choose the "Parent Record Request," it just goes back to "invalid reference."  Any ideas why this keeps happening?  I also get a missing start on the playbook upon creation so I have to manually add a stage before the first lane and set it to start on the new lane.

3 REPLIES 3

GlideFather
Tera Patron

Hi @MonicaW,

 

could you possibly share some details of what exactly you created? This is too vague to get the full picture..

Thanks!

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Answers generated by GlideFather. Check for accuracy.

Sachin_Nasa
Tera Guru

Hi @MonicaW ,
Providing any screenshots regarding the issue would be helpful to resolve at the earliest.

Thanks & Regards,
Sachin Narayanasamy

BibinGokuldas13
ServiceNow Employee

Hello @MonicaW ,

What might work in this case is to open the Plugin "Order Guide Sequential Fulfilment", repair it. Try recreating the order guide again, then try to recreate the sequence.

 

Regards

Bibin