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04-04-2018 07:39 AM
I am running into this issue on Jakarta (Patch 6) where an Order Guide that contains two record producers (for custom tables) on the Service Portal creates a Request and Items, rather than records in my custom tables. The Order guide works fine in the Native view, and generates the appropriate records. Anyone have any ideas on why and how to resolve?
Solved! Go to Solution.
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Service Portal Development
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11-21-2018 07:30 AM
I found that this is a Known Error:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0692660
Unfortunately the solution was to upgrade. 😞
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08-23-2018 07:35 AM
Did you find a solution for this? I am having the same problem.
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11-16-2018 03:28 AM
Hi Paul,
Did you able to overcome this issue?
Please share your thoughts.
Thanks & Regards,
Ram Prakash
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11-21-2018 07:30 AM
I found that this is a Known Error:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0692660
Unfortunately the solution was to upgrade. 😞
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05-07-2019 01:46 AM
I'm having the same problem, not being able to create other than RITM ticket using record producers within an order guide (Kingston).
For some reason, I'm unable to access that article (You do not have sufficient privileges to access this knowledge item).
Is there a workaround or a fix version in that article?
