Order Now API

[Brian Lancaster]

I'm trying to test the catalog API Order Now using SOAP UI. According to the link I provided it should return to me the request number. However it is returning the sys_id of a shopping cart. What am I missing? Below is the json body I am sending. All fields in this request are single line text.

{
  sysparm_quantity: 1,
  variables: {
    first_name: 'John',
    middle_name: '',
    last_name: 'smith',
    employee_id: 'test',
    employee_type: 'test',
    employee_manager: 'test',
    department: 'test',
    start_date: 'test',
    end_date: 'test',
    managment_level: 'test',
    work_location: 'test',
    work_hours: 'test'
  }
}

[Allen Andreas]

Do you have two-step checkout enabled or anything like that which could intercept the order and not allow it to complete?

[Brian Lancaster]

We do have two-step does this not work with two-step?

[Allen Andreas · Accepted solution]

Hi,

I believe two-step may cause some issues. You could try on PDI, for example, disabling it to see if that helps.

You can also review the code for it at:

1. Please change the current application scope to "Service Catalog REST API" (the same scope where the OOB order_now scripted API is present)

2. Type "Scripted REST APIs" in the filter navigator and select the "Scripted REST APIs" under the "System Web Services"

3. Open the record with the name "Service Catalog API"

4. Under the "Resources" section (at the bottom), Open the record with the name "Buy Item" in a separate tab for reference.

Do you see any edits or anything within that would cause this behavior?

[Brian Lancaster]

This record does not appear to have ever been modified from the out of the box version. I will try testing in a PDI.

[Brian Lancaster]

Looks like it is the two-step checkout. If I have that turned off in my PDI it works as expected. As soon as I turn it on I get the same results where it add it to the cart. I wonder if there is a way around this.