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‎02-15-2010 01:15 PM
Has anyone used the LDAP data in the system to have it generate a company ORG chart? I would like to see this as it would be a dynamic representation of the data.
Solved! Go to Solution.
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‎11-17-2011 04:49 PM
Here's how I was able to hack this out on our instance:
https://INSTANCE.service-now.com/generic_hierarchy.do?sysparm_stack=yes&sysparm_attributes=layout=su...
layout= can be "sugiyama" for horizontal, or "sugiyamav" for vertical.
baseid= is the sys_id of the topmost parent record
record= is the table you want to generate the map from
title= is the fieldname to display on each node
parent= field to use for the relationship
The processor=OrgChartProcessor value was blowing up on our instance, with a 404 returned from the XML post. Removing that value, or setting it to processor=GenericHierarchyProcessor seemed to work just fine.
I suppose you could write your own processor (under System Definition) to return the appropriate GraphML for some arbitrary relationship diagram, but the link above has worked well for us.
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‎03-09-2010 11:58 PM
anyone?
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‎03-10-2010 01:58 AM
Hi, there is a UI page out of the box called generic_hierarchy, that you might want to take a look at, you can call it in a module or URL Link and it will organise your users by dept, manager, etc as long as the data is good.
example URL
https://instancename.service-now.com/generic_hierarchy.do?sysparm_stack=no&sysparm_attributes=spacing_x=80,spacing_y=20,company=xxxxxxxxxxxxxxxxx,levels=2,nocontext,processor=OrgChartProcessor
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‎01-08-2011 08:30 AM
Is there any documentation on the generic_hierarchy ? Ie. how to customize it, etc?
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‎01-10-2011 07:30 AM
It doesn't look like we have any documentation about the generic_hierarchy UI page in specific. We do have documentation of the extensions to Jelly syntax used in scripting UI pages:
http://wiki.service-now.com/index.php?title=Extensions_to_Jelly_Syntax
As well as the documentation for working with UI Pages:
http://wiki.service-now.com/index.php?title=UI_Pages
