OTB Event not defined error when posting comments in HR cases
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01-30-2023 02:44 AM
Happy Monday everyone,
I'm working on a new ServiceNow instance with HRSD enabled.
I'm running into an issue with posting additional comments on cases (all tables) from both back end as frontend (employee center pro). The comments are getting posted but the following error message shows up:
Access to event 'sn_hr_core_case.commented' from scope 'Human Resources: Core' has been refused. The event is not defined.
The OTB case.commented event has not been touched and the BR that fires the event called global events has not been touched as well.
My question is, why is this happening and what can I do to resolve this?
I hope you can help me figure this out!
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03-13-2024 07:45 AM
Can you please share how you have resolved the issue
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03-14-2024 01:47 AM
Hi inthiyaz,
The suffix in the event registry of sn_hr_core_case.commented was filled in which was causing the issue. In OOB, the 'Suffix' field remains empty. After importing from OOB the issue is no longer happening.
Link to event registry: nav_to.do?uri=sysevent_register.do?sys_id=f25370019f22120047a2d126c42e7064
Hope this helps!
