Hello @Community Alums,
One possible way to trigger the approval to Approval group, owned by and Managed By for affected CIs and Affected Business Services if Outage is present is to use a condition script in your workflow activity. For example, you can use the Approval - Group activity1 to create approval records for each member of a specified group, and then add a condition script that checks if there is an outage associated with the change request. You can use the Task-Outage table2 to query the outage information for a given task. Here is a sample condition script that illustrates this idea:
// Get the current change request
var change = workflow.scratchpad.target;
// Query the task_outage table for records where the task is the current change request
var taskOutageGR = new GlideRecord('task_outage');
taskOutageGR.addQuery('task', change.sys_id);
taskOutageGR.query();
// If there is an outage record, return true to trigger the approval
if (taskOutageGR.hasNext()) {
return true;
}
// Otherwise, return false and send a notification to the Approval group, owned by and Managed by
else {
// Get the Approval group, owned by and Managed by from the change request
var approvalGroup = change.approval_group;
var ownedBy = change.owned_by;
var managedBy = change.managed_by;
// Create a list of recipients
var recipients = [];
recipients.push(approvalGroup);
recipients.push(ownedBy);
recipients.push(managedBy);
// Send a notification to the recipients
// You can use gs.eventQueue() or gs.email() or any other method you prefer
// For example, you can use gs.eventQueue() with an event name and a list of parameters
gs.eventQueue('change.no.outage', change, recipients.join(','), '');
// Return false to skip the approval
return false;
}
You can modify this script to suit your specific needs.
Hope this helps.
Kind Regards,
Swarnadeep Nandy
