Hello @-ooo-,
One possible way to trigger the approval to Approval group, owned by and Managed By for affected CIs and Affected Business Services if Outage is present is to use a condition script in your workflow activity. For example, you can use the Approval - Group activity1 to create approval records for each member of a specified group, and then add a condition script that checks if there is an outage associated with the change request. You can use the Task-Outage table2 to query the outage information for a given task. Here is a sample condition script that illustrates this idea:
// Get the current change request
var change = workflow.scratchpad.target;
// Query the task_outage table for records where the task is the current change request
var taskOutageGR = new GlideRecord('task_outage');
taskOutageGR.addQuery('task', change.sys_id);
taskOutageGR.query();
// If there is an outage record, return true to trigger the approval
if (taskOutageGR.hasNext()) {
return true;
}
// Otherwise, return false and send a notification to the Approval group, owned by and Managed by
else {
// Get the Approval group, owned by and Managed by from the change request
var approvalGroup = change.approval_group;
var ownedBy = change.owned_by;
var managedBy = change.managed_by;
// Create a list of recipients
var recipients = [];
recipients.push(approvalGroup);
recipients.push(ownedBy);
recipients.push(managedBy);
// Send a notification to the recipients
// You can use gs.eventQueue() or gs.email() or any other method you prefer
// For example, you can use gs.eventQueue() with an event name and a list of parameters
gs.eventQueue('change.no.outage', change, recipients.join(','), '');
// Return false to skip the approval
return false;
}
You can modify this script to suit your specific needs.
Hope this helps.
Kind Regards,
Swarnadeep Nandy
