Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Outages Related List Issue

Cirrus
Kilo Sage

Hi,

Hopefully an easy one for a Friday. We have added an outages related list to both incident and change forms. When you create a new outage, it takes you to the cmdb_ci_outage table, but when you click on the outage record number it takes you to the task_outage outage table:

 

find_real_file.png

 

Is it possible to configure this so that when you click on the outage number it takes you to the original cmdb_ci_outage record view

 

Thanks

1 ACCEPTED SOLUTION

JP - Kyndryl
Kilo Sage

Hi Cirrus,

When you add the Related list to incident and change, there are 2 ways to do it:

find_real_file.png

The 1st one is the good one;  you pick the 2nd one.

 

Regards.

JP

Regards,
JP

View solution in original post

1 REPLY 1

JP - Kyndryl
Kilo Sage

Hi Cirrus,

When you add the Related list to incident and change, there are 2 ways to do it:

find_real_file.png

The 1st one is the good one;  you pick the 2nd one.

 

Regards.

JP

Regards,
JP