Outbound Email based on Inbound Email

[vidhya_mouli]

We need to trigger an outbound email based on inbound email.

When we receive an email, we must check if the sender is in the system. If not we need to trigger an outbound email where

Subject : Cannot register your email

Body: Sorry to inform you that we cannot accept your email as you are not a registered user in our system.

Recipient: <<sender email>>

How do I do this?

[AnveshKumar M]

Hi @vidhya_mouli ,

Simplest way is to create a flow with trigger as Inbound Email. Follow the screenshots below and configure the flow and activate it.

Please mark my answer as helpful/accept as solution if it helped you 👍✔️

[vidhya_mouli]

Thank you for your response. I tried your solution and I am getting Flow Execution Error.  Can you help me to troubleshoot it?

[AnveshKumar M]

Hi @vidhya_mouli 

Please check flow properties, the flow Run as user should be "System". See the 

Please mark my answer as helpful/accept as solution if it helped you 👍✔️

[vidhya_mouli]

The flow works. But the mail is triggered even for registered users. I just checked with Abel tuter and it triggers the email.